Terms and Conditions
The City of Munich (Department of Labour and Economic Affairs, München Tourismus) shall only act as an agent. The contract shall be concluded directly between you and the service provider (Autobus Oberbayern GmbH). Cancellations must take place in writing. The general terms and conditions of Autobus Oberbayern GmbH shall apply.
Department of Labour and Economic Affairs shall only act as an agent. The contract shall be concluded directly between you and the service provider (bus company). Please obtain information about the rebooking and cancellation conditions from the bus company. Cancellations must take place in writing. The terms and conditions of the bus company shall apply.
The City of Munich (Department of Labour and Economic Affairs, München Tourismus) shall only act as an agent. The contract shall be concluded directly between you and the service provider (tour guide). If the group does not appear at the agreed time or cancels the tour too late, the tour guide shall charge the client the relevant fee. A cancellation shall be deemed to be on time if the tour guide has been informed at least 3 days before the date of the tour in the case of 2- and 3-hour tours. For tours that last longer than three hours, the cancellation period shall be 5 days before the date of the tour. The cancellation must be received in writing. If the group is late, the costs for this shall be borne by the client. In the event that the group is more than 30 minutes late, the tour guide shall leave the meeting point and shall charge the client.
The City of Munich (Department of Labour and Economic Affairs, München Tourismus) shall only act as an agent. The contract shall be concluded directly between you and the service provider (provider: Münchner Stadtrundfahrten oHG). Cancellations must take place in writing. The general terms and conditions of Münchner Stadtrundfahrten oHG shall apply.
Dear guest, please note: When München Tourism confirms your booking, you will be a direct contractual partner of the booked hotel under the latter’s contractual conditions. The City of Munich (Department of Labour and Economic Affairs, München Tourismus) shall act as an agent and shall assume no liability for the provision of services by the hotel. If the hotel / the guest house considers a down payment to be necessary for this booking, the hotel / the guest house shall get in touch with you concerning the methods of payment. Please inform the hotel directly about any desired changes, cancellations or a late arrival. The accommodation agreement shall be concluded as soon as the room as been reserved and confirmed or – if a confirmation was no longer possible for time reasons – has been made available. The conclusion of the accommodation agreement shall oblige the parties to the agreement to fulfil the agreement, regardless of the term for which the contract is concluded. The hotel is obliged to provide the guest with compensation in the event that the reserved room is not made available. If the contractual services are not utilised, the hotel’s cancellation conditions shall apply. In this case, the agreed accommodation price may only be charged less the saved expenses.
The City of Munich (Department of Labour and Economic Affairs, München Tourismus) shall only act as an agent. The contract shall be concluded directly between you and the service provider (Turbopass GmbH). Please obtain information about the rebooking and cancellation conditions from the provider (Turbopass GmbH). Cancellations must take place in writing. The general terms and conditions of the company providing the service (Turbopass GmbH) shall apply. For Munich Card and the Munich City Pass the general terms and conditions of Turbopass GmbH shall apply.
The City of Munich (Department of Labour and Economic Affairs, München Tourismus) shall only act as an agent. The contract shall be concluded directly between you and the service provider (Taxi Guide München e.V.). A cancellation or amendment shall take place without any costs for you if you inform the taxi guide of this at least 48 hours in advance. In the event of cancellations up to 25 hours before the time of the tour, the taxi guide shall be entitled to charge 50 % of the costs. From 24 hours before the time of the tour, the taxi guide shall be entitled to charge the full fee. The cancellation must take place in writing after a notification by telephone. The client shall bear the cost for a late arrival. The general terms and conditions of Taxi Guide München e.V. shall apply.
The City of Munich (Department of Labour and Economic Affairs, München Tourismus) shall organise public city tours, which shall take place as regular events with a fixed programme (e.g. Tour of the New Town Hall, Auer Dult experience tour, Christmas market tasting tour, Viktualienmarkt tasting tour, Münchner Kindl Tour, Guided tour through the Grossmarkthalle, Guided tour of the Old Town). Tickets for these tours can – depending on the type of public tour – be purchased in the München Tourismus online shop, by e-mail, by telephone and/or in the tourist information offices (Town Hall/Central Station). The number of participants for public tours shall be limited. München Tourismus shall endeavour not to sell more tickets for a public tour than there are spaces available for the respective tour. If there are overbookings in an individual case, the affected customer – if he cannot participate in the tour anyway as an exception – can return his ticket for a full refund. Cancellations: the tour can be cancelled free of charge up to 24 hours before the start. Terms of payment for online bookings: the amount shall be due immediately when the tickets are purchased. You can settle this during your booking by credit card (Mastercard, Visa).
The City of Munich (Department of Labour and Economic Affairs, München Tourismus) shall organise travel packages with various contents (see respective service description). The contract shall be concluded directly between you and the City of Munich (Department of Labour and Economic Affairs, München Tourismus). We have put together the general terms and conditions for München Tourismus package deals in this PDF. You can download the statutory form for packages and combined travel services here as a PDF.
The City of Munich (Department of Labor and Economic Development / Referat für Arbeit und Wirtschaft, München Tourismus) acts solely in the capacity of an intermediary. The contract shall be concluded directly between you and the service provider (munichwalktours). Cancellations must be requested in writing. The Terms and Conditions of the company providing the service (munichwalktours) shall apply. The general terms and conditions of munichwalktours shall apply.
When you purchase a Munich Experience (e.g. rickshaw tours, evening events, other guided tours, etc.), the City of Munich (Department of Labor and Economic Development / Referat für Arbeit und Wirtschaft, München Tourismus) acts solely in the capacity of an intermediary. This does not apply to voucher purchases. The contract shall be concluded directly between you and the respective service provider. Please take note of the relevant Terms and Conditions for rebooking and cancellation. Cancellations must be requested in writing. The Terms and Conditions of the company providing the service shall apply:
Lederhosen-Express | Timeride | Weis(s)er Stadtvogel | Gärtnerplatztheater | rikschaguide | Martin Geldhauser Busunternehmen | Radius Tours | YourMunichTour | Munich Wanderland | Minga Tours | Stattreisen | ART|Schnitzel
Please note that if you book through the City of Munich, München Tourismus, no cancellations are possible free of charge. Furthermore, the general terms and conditions of the respective festival tents apply during your visit to the Oktoberfest.
Armbrustschützenzelt | Augustiner Festhalle| Festhalle Schottenhamel | Fischer-Vroni | Hacker-Festzelt | Hofbräu Festzelt | Käfer Wiesn-Schänke | Kufflers Weinzelt | Löwenbräu Festzelt | Münchner Stubn Festzelt | Ochsenbraterei | Paulaner Festzelt | Pschorr Bräurosl | Schützen Festzelt | Volksängerzelt Schützenlisl
Vouchers for Munich Experiences (e.g. voucher for a tour of the Rathaus (Town Hall) including a tour of the Rathausturm (Town Hall Tower), vouchers for guided tours through the Grossmarkthalle (wholesale market hall), vouchers for tasting tours of the Viktualienmarkt (food market), vouchers for experience tours of the Auer Dult traditional markets) are issued by the City of Munich (Department of Labor and Economic Development / Referat für Arbeit und Wirtschaft, München Tourismus). The contract shall be concluded directly between you and the City of Munich (Department of Labor and Economic Development / Referat für Arbeit und Wirtschaft, München Tourismus). The voucher shall be valid for 3 years from the date of purchase and may only be used for the selected product. This voucher may not be combined with other vouchers or discount offers. The voucher may not be exchanged for cash. Vouchers may not be returned (for exchange/cancellation) once purchased. If lost, the voucher cannot be replaced and will become invalid.
Tickets for tours of the Rathausturm (Town Hall Tower) can be purchased online from the München Tourismus website and in the Tourist Information offices (Rathaus (Town Hall)/Hauptbahnhof (main train station)). Cancellations: This ticket cannot be cancelled. This does not apply if the Town Hall Tower tour was purchased together with a Town Hall tour as a combo ticket – in that case, the Public Tours cancellation terms shall apply. Payment terms for online bookings: The amount owed is payable immediately when purchasing tickets. You should pay this amount by credit card (Mastercard, Visa) when booking. Use: The ticket is valid for a single visit to the Town Hall Tower. You may present your ticket on your mobile phone or as a printout.
For further information on the general terms and conditions and cancellation options, please send an e-mail to tourismus.produkt@muenchen.de.